Teri Dreher, RN, CCRN, iRNPA
Chief Advocate and President
Teri, an RN with 36 years of experience, has always been passionate about keeping the patient at the center of the nursing care model. This passion led her to form NShore Patient Advocates, LLC in 2011. NSPA is one of the first organizations of its kind in Chicagoland.
With a background in critical care nursing and home based health care, combined with experience as a cardiovascular nurse clinician, Teri knows the complexities and challenges of obtaining premium quality care, especially in fast-paced hospital settings.
Having worked closely with physicians and ancillary health care team members at some of the country’s premier hospitals, she firmly believes in the principles of positive collaboration and the benefits of improved communication between patients and providers. She is committed to helping patients navigate acute illnesses and reducing the possibility of medical error. She has an eye for spotting details a lay person is unlikely to notice.
Teri is nationally accredited for RN Patient Advocacy through a program affiliated with the University of Arizona School of Nursing. She is a member of two national RN advocacy organizations spearheading this new but fast-growing field.
For more information, or a no-cost 30-minute initial consultation, please call 312-788-2640 or click here to schedule an appointment today.
Sibyl M. Yau, MSN, RN
Sibyl’s purpose in life is helping people to navigate the healthcare challenges faced with a loved one is in need. She has done this for many people including her own family during their health crises. It is through supporting these family members that she found her passion and calling – patient advocacy.
Through various patient care, quality improvement projects, and cost-containment initiatives, Sibyl developed a deep desire to improve the quality of peoples’ lives, systems that deliver care and the operations that support them.
Sibyl M. Yau, RN, received a Bachelor of Science & a Masters of Science in Nursing from Loyola University of Chicago. She spent many years working at University of Chicago Medical Center in the Peri-Anesthesia unit, GI Procedure Unit and as the clinician in the Purchasing Department. Sibyl also worked at the University of Illinois Hospital in the GI Procedure Unit and Pulmonary Clinic. Since July 2016, Sibyl works for Teri Dreher, RN CEO and Founder of NShore Patient Advocates as a Nurse Advocate and her Operations Improvement Manager.
Helping those who need assistance to find their way through a health care crisis or change in health status, to learn about all options available and to improve communication between individuals/family members with all members of the health care team is what Sibyl can do for you.
Carol Harris, RN
Carol has been an RN for over 40 years. She is Board Certified by the ANCC (American Nurses Credentialing Center) in Gerontological Nursing and has held the credential for over 24 years. Her experience runs the gamut of Med-Surg. and Orthopedics to Home Health, providing health education then defining weekend triage RN services for home care. Following her time in home care, she became involved in RN Care Management while working in a community setting, advocating for seniors partnered with a Social Worker.
Soon after, Carol assisted in the development of a formal Care Management professional program in a non-profit setting. It was here that further experience was realized in a research opportunity, studying senior exercise benefits and then additional research via examination of a telephonic support system for family caregivers of clients with dementia. These programs, as well as educational information on care management, were presented at professional conferences in Chicago,IL., Philadelphia, PA., Austin, TX, and Orlando, FL.
In the last 24 years, Carol has remained involved in complex Care Management with professionals, consolidating health advocacy, resources and recommendations on behalf of clients and families. Carol resides in the northern suburbs of Chicago and can’t wait to start this new position, doing what she does best; caring for others.
Sepideh Mouayed, RN
Sepideh has over 25 years of nursing experience. During her nursing career, she worked at ICU, ER department, Medical Surgical unit, physician medical office, hospice, Palliative care and a home healthcare agency, working with patients with complex medical problems including brain injury and ventilator dependent patients. She embraced several daily challenges handling the various conditions of her patients in the emergency room and post-surgical patients with varying complications.
Sepideh is skilled in building relationships with clients and physicians by assisting them in providing medical care. She advocated for patients by constantly communicating between physicians and all other parties. Sepideh coordinated hospital transferals as well as providing on-going education for the family, nurses, and caregivers. For the bulk of her career, she worked as a case manager assisting patients by developing a care plan to achieve the best possible quality of life.
Throughout her career, Sepideh has discovered how to deal with her patients as if they were her own family. This has led her to a cycle of constant problem solving and a deep-rooted persistence for patient advocacy. Sepideh is always looking for innovative medical solutions for her clients and excels at talking on behalf of her patients to provide the best support for them. Helping patients and their families with their needs and finding solutions that works best for them is the great enjoyment of her life.
Ellen Arnold, MSN, APRN, FNP-BC
Ellen, has over 20 years in the health care field, beginning as a nurse assistant and is currently Board Certified by the ANCC (American Nurses Credentialing Center) as a Family Nurse Practitioner; helping those in need has always been a calling of hers. She has continuously provided patient centered care, often advocating for those in her care. That desire led to her joining NShore Patient Advocates and their mission to ensure your loved ones receive the best and safest care available.
Working as a Registered Nurse in the following capacities: acute care staff nurse, contracting as a school nurse, home health nurse, clinical medical specialist, device safety analyst, and safety review specialist has enhanced her attention to detail. She has clinical experiences on the following acute care units as a Registered Nurse: medical/surgical, general medicine/telemetry, oncology/radiation ambulatory clinic, labor and delivery, women services/pediatric units and circulating in the operating room, as well as recovering post-surgical patients. In addition to those experiences, Ellen has experience as a Nurse Practitioner employed in primary care, urgent care and retail health.
Functioning effectively in the aforementioned areas of health care has equipped her with well-rounded experiences and is just a hint at how well she adapts to new situations and gladly welcomes the challenges. Ellen is a highly motivated, dedicated and reliable individual who enjoys working with people and strives to provide quality customer service. She will be a valuable patient advocate who can critically think and appropriately ascertain the clinical services required for treatment and maximal recovery, which makes her an asset to your loved one’s.
Lyn Van Beek
Lyn is a physical therapist and has worked in various settings including rehab, home health and outpatient. Lyn is new to patient advocacy. Lyn feels it’s a much-needed field with all the complexities and challenges of the current health care system. Lyn enjoys working with people and finds it very rewarding to help our clients find solutions to problems they are facing. In her free time, Lyn enjoys traveling, being active outdoors and spending time with friends and family especially her 3 granddaughters.
Director of Publishing
Bettina Carlson is NShore’s first official Senior Executive Assistant, and is enthusiastic, positive, and hardworking. Originally from Germany, Bettina says she’s thrilled to be able to raise her kids in Illinois, feeling that Midwesterners are great people. The values shared here, she says, are like the values she was raised on in Germany. These same values fuel her passion for helping those in need.
Bettina brings a unique perspective to understanding healthcare. After overcoming hurdles while caring for her own father in Germany, she realized that when it comes to healthcare, some unfortunate truths are universal. Whether here in the US, or across the world, medical staff are overworked and understaffed. And for people like her father, who has dementia but is still relatively healthy, nothing can replace quality companionship and personal advocacy. With a Master’s Degree in American studies, political science, and cultural anthropology, she is well equipped to understand how communities and systems work.
Now, she uses her knowledge of them to do what she does best; help people in need by truly getting to know them. As a personal Senior Executive Assistant, she can provide the same type of assistance to seniors that she would to her own family, whether it be home organizational management, accompanying clients to social outings, or assistance with shopping, doctor appointments and errands, Bettina is one “super helper” you will want on your team!
Director of Business Development
Jeremy is our Director of Business Development. He is responsible for networking with potential clients to educate them about our services. He also works with our staff to make operations flow more efficiently. Jeremy brings with him 20 years of experience in sales and marketing with the goal to spread the Nshore message throughout the US. Jeremy was born and raised in Illinois and spends his free time raising his 2 beautiful daughters ages 1 and 6.
Business Office Manager
Honeylyn is our Business Office Manager. She may be the first contact anyone makes if they had any questions on the phone or on e-mail. From faxes, e-mails, and record keeping, Honeylyn is here to help! She comes from a management background and is used to the fast-paced lifestyle.
Honeylyn has been in the healthcare field for many years. She started as a Patient Care Technician, then transitioned into Nursing School. She realized that Business Management was more of the field she wanted to go into, and from there on, has managed multi location spas and plastics surgeons’ offices.
Her drive to help people has shown with her positivity in the office.
Yvonne is Nshore’s Billing Administrator. She has over 15 years of financial, and bookkeeping experience specializing in providing her clients not only accurate bookkeeping services but financial reporting that allows her clients to make the best financial decisions for their businesses.
Yvonne works closely with our team of RN Advocates and our clients to ensure that our clients are able to concentrate on the care of their loved ones, and are able to trust her to take care of their loved ones billing and payment responsibilities.
Her easygoing nature, and diligence in her duties, support of her co-workers, and overall commitment to our core values, make her an invaluable asset to our team.
Yvonne was born and raised in Illinois. She has also lived abroad, and in Louisiana for many years. She currently resides in the McHenry, IL area, raising her 4 children. Her passions include cooking, baking, and supporting her children in their college and post-graduate careers. On the rare occasion that Yvonne has free time, she loves the water, boating, and sunshine!